Shipping Policy

Legal disclaimer

All products offered by Earth’s Healing Touch by Thea are intended for personal wellness and self-care and are not intended to diagnose, treat, cure, or prevent any disease. Information provided on our website and product labels is for educational purposes only and should not replace medical advice from a qualified healthcare professional.

Individuals with allergies, health conditions, or those who are pregnant or nursing should consult a healthcare practitioner before using herbal or natural products.

We are not responsible for misuse of our products or for adverse reactions resulting from individual sensitivities. By purchasing from Earth’s Healing Touch by Thea, you acknowledge and accept this disclaimer.

Shipping Policy - the basics

At Earth’s Healing Touch by Thea, we take great care in preparing and shipping your order to ensure your products arrive safely and in perfect condition.

Processing Time

All orders are handcrafted and packaged with care. Please allow 2–5 business days for processing before shipment.

Shipping Within Canada

We currently ship within Canada using trusted carriers such as Canada Post. Shipping times typically range from 3–10 business days, depending on your location.

Shipping Rates

Shipping rates are calculated at checkout based on your location and order weight. Free or discounted shipping may be offered during promotions or on qualifying orders.

Local Pickup

Local pickup in Waterford or Brantford, Ontario, is available by appointment. You will receive an email notification when your order is ready.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information (where available).

Delays and Damages

We are not responsible for shipping delays caused by carriers, weather, or incorrect addresses. If your order arrives damaged, please contact us within 48 hours with photos so we can make it right.

Questions

We are here to help.